Fundamentals

Futuristic Vision

The role of Government Excellence Model is to prepare an ambitious vision of the influential and positive future governments through creating an integrated government structure based on foundation of synergy and partnerships and make the optimum use of them. The model also encourages the seamless collaborative working relationship between the government entities in different sectors by transferring knowledge and building joint ventures between them. This will form strong base for the government to accomplish and reach its national agenda based on society happiness and wellbeing. The Government Excellence Model also stimulates preparing government entities that are capable of driving an ambitious vision for the future relies on experimentation, redefinition of existing delivery models, a brave and passionate exploitation of technological possibilities and future opportunities which will ensure the total alignment between all government sectors to instigate the mindset of 'one government', 'one shared vision' and 'one common purpose'.

Stretch Objectives

The Government Excellence Model disrupts the conventional thinking by looking at opportunities and giving a true meaning to the word ‘ambition’. It does not therefore present limitations as an excuse for compromising standards but rather seeks to look at solutions to limitations through building new capabilities, adopting smart transformational enablement and establish connected networks for leveraging. The model inspires beyond limits, tackles limitations through revolutionary thinking using a disruptive mindset, and encourages the government to move to a new era in which to build a modern culture supportive of radical innovation. The model stimulates governments to build their plans and objectives continuously without stopping at the point of achievement or satisfaction of successful implementation to ensure the economic, social and environmental long-term sustainability.

Disruptive Mindset

The Government Excellence Model brings with it new concepts and changes not just to the new meaning of excellence but also the new dynamics of aspirational organizations. The model emphasize on modernity not just as a subtle element through evolution but rather it is a process for changing, transforming and renewing organizations in all aspects that affect their survivability and future direction. A pioneering thinking in so many aspects, with untried novel methods can reshape the future of excellence at the heart of value creation. Smart government meaning a holistic philosophy of total enablement and not the substitution of a traditional infrastructure providing support with smart devices replacing the old but doing similar support tasks. The digital disruption is to abandon the old methods, value creation approach, process management thinking and system’s set up for entirely a new organizational model with leading practices, personalized experiences that are fulfilling and which can positively impact happiness and wellbeing levels of customers and citizens. Innovation and excellence for stretching government practice is one of the most distinguished aspects of the model. The emphasis on innovation as a total philosophy for managing operations, establishing a creative dynamic culture, building the right momentum to drive performance at a superior level and boosting value creation as a continuum with stakeholder orientation at the core activities.

Leadership at the Helm

The Government Excellence Model is entirely a leadership-centric philosophy. It makes leadership extremely relevant in a modern era where turbulence, great uncertainty and the effect of disruptive technological advancement are becoming the norm. The new leadership agenda is not to focus on consistency and the preservation of what has been built but rather, it is about what can be explored in the future without harming the existing context of the organization. The model places great emphasis on creating a dynamic and positive leadership mind set shared in all government entities to support improvement and development through exploiting future possibilities, experimenting business models and having the required resilience and adaptability in adopting successful governmental work models in order to achieve the targeted results in the society’s happiness and wellbeing, which will lead to creating competitive environment based on collaborative work among government entities. The model also depends on the philosophy of focusing on leadership commitment in driving the government entity through disruptive innovation and pioneering thinking to achieve and sustain the country’s leading position among all countries worldwide.

Total Alignment

The power of Government Excellence Model is its ability to mobilize, harness and give relevancy to a country’s vision. It provides a solid foundation for delivering national priorities and creates opportunities for wider involvement and participation through the delivery of meaningful and necessary contributions. It conveys a sense of urgency and emphasizes the importance of total alignment through the development of an ambitious vision for influential and positive future governments through creating an integrated government structure of synergy and partnerships. The model also encourages the seamless collaborative working relationship between the government entities in different sectors by transferring knowledge and building joint ventures. This will form strong base for the government to accomplish and reach society happiness and wellbeing as a foundation of the government national agenda.

Value Creation

The main virtue of the Government Excellence Model is its insistence on customers, citizens and key beneficiaries from an organization’s activities. The creation of value that meets and exceeds the expectations of primary stakeholders is what really matters and the Government Excellence Model constantly prompts the significance of stakeholders in all its criteria. In the assessment of capabilities that drive value creation, the starting point is always on identifying stakeholders, determining their needs and requirements, developing and deploying capabilities that can support the creation of value directly or indirectly. Besides, raising the standards by evaluating the performance of customer happiness center according to a seven star rating system to reformulate the standards of providing government services in an innovative and integrated way raising the efficiency to the best international standards, which will with provide exceptional personalized customers’ experience through all customer service delivery channels including customer happiness centers, call centers, websites and smart applications.

Outcome-Based Measurement

The management of quality and the development of organizational excellence are the long-lasting impact that the organization generates. The measurement of outputs is an internal concern to the organization and not the customer. Furthermore, output measures are a sub-set of value creation and the cycle must continue until the real impact has been achieved. The measurement of value, which is what primary stakeholders expect, is what the Government Excellence Model concentrates significantly. The Government Excellence Model emphasizes on global competitiveness by adopting international best in class practices used by government entities to drive performance at a superior level, improve the competitiveness of the country and its global ranking and to boost the level of effectiveness, efficiency, excellence and sustainability in political, economic, social, cultural and environmental fields.

Pioneering Methods

The Government Excellence Model considers the future with new powerful methods, extra depth and rigor of analysis, and exploration and possibilities’ considerations. Shaping the future is a major consideration when evaluating the role of leaders in this digital era. The model also encourages the government entities to develop their future capabilities through using future foresight tools to identify continues future trends and global directions. This helps the government entity to be able to predict, analyze, and respond to these global and future changes to create its future readiness through continuous redefinition of existing business models supported by new and advanced technology, which insures the progress of the entity beyond its existing capabilities.

Learning and Development

The Government Excellence Model has introduced a new meaning to learning and development for driving excellence. In an era of constant change because of disruption, continuous transformation for creating meaningful value and the required maneuverability and adaptability of organizations to survive, everything becomes commoditized, because of the shrinking shelf-life and relevance. Learning and development is therefore, not based any longer on ‘learning for doing’ but rather ‘learning through doing’. Experimentation provides the opportunity to explore various avenues, study possibilities and develop the right approaches to suit the specific requirements. This is a new mindset of learning in a dynamic environment.

Leading Government

The power of the Government Excellence Model is in preparing organizations to compete against the toughest standards globally and to reach the summit through their success by securing leading positions in their core activities. At the base line level, the model helps create a foundation of quality, efficiency and a lean culture of process optimization. At a higher level, the model supports the building of distinctive capabilities for driving value creation through transformational thinking and with digital, smart enablement that can help create opportunities for partnerships, connectivity and leveraging. In an advanced level, the model encourages disruptive thinking for the generation of a new momentum through acceleration and the establishment of new benchmarks. The dynamic nature of the model ensures that obsolescence is prevented and learning and development constantly rejuvenate and preserve the longevity, sustainability and relevance of the organizations.